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My12VoltStore.com Returns/RMA Process
You may return the product directly to My12VoltStore.com after first obtaining a Return Material Authorization ("RMA") number. An RMA number is obtained by visiting My12VoltStore.com and clicking on the Contact US link or by sending an email to support@hcpus.com.
Once we receive your request, our customer support may call you with further questions. If the product is within warranty, we will issue a RMA number to you with details on how to return the defective product. Products shipped to us must be properly packaged to prevent damage in transit. You pay for one way shipping to us. You must include the RMA number prominently displayed on the outside of your package. If you ship your product without the RMA number prominently displayed on the outside of the package, it will be returned to you at your cost.
The product accepted by My12VoltStore.com will become the property of My12VoltStore.com. Repaired or replacement product will be shipped at our expense.
Though we generally do not accept returns for non-defective items, exceptions are made under certain circumstances. Defective products may be returned only after you speak with a representative and you are provided with a Return Authorization - RMA number. Under no circumstances will the original shipping amount (cost of shipping the product to the customer) be refunded. If a return has been authorized, the customer will have to pay for shipping the returned item back to our warehouse or address provided. A re-stocking fee of upto 25 percent could be charged.
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