got the product after a significant wait which did not bother me so much cuz I wanted this product and it was not in stock anywhere. The 12volt store got it for me and actually called a few times to keep me informed about availability. They also gave a discount. When it arrived the box looked OK on the initial inspection but when I got the freezer out of the box it had a LARGE dent in it. Spoke to UPS two days ago and still have not heard from the adjustor. 5 star to 12volt store. No star to UPS